1. Solution Benefits
- Reduce response time with effective customer service
- Motivate agents with evaluation using reporting and recording features
- Gain business opportunities by responding to all customers’ calls
2. Smart Communications for SMBs
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning long-term field proven technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users.
The SV9100 offers:
- Versatile architecture able to work as an IP system, digital system or a combination of the two
- One of the easiest unified-communications-capable systems on the market
- Simple integration into existing IT infrastructure
- The ability to operate as an analogue, digital or IP system
- A range of mobility apps customizable to meet workforce requirements
- A variety of compatible desktop, handset and mobile devices for a fully equipped workforce
- Administrative and cost management tools for the insight the organization requires
- Simplified user licensing for ease of use and budgeting
- A trusted partner who can fully support dynamic communications and collaboration
3. Features List
| Features | Descriptions |
|---|---|
| Automatic Call Distribution (ACD) | Work Schedule ACD Group Skill based routing Caller-ID Based Routing Emergency Call Call Monitoring Whispering |
| Voice Response System (VRS) | Automated Attendant One Digit Dialing |
| Call Recording Integration | Record & Search & Play recorded file |
| Report | Historical Report Real-time Report/Wall Board |
| Application APIs | SMDR |
What are you waiting for without immediately contacting U&ME for advice and support for suitable switchboard solutions. If you have any questions about the product or need more information, please contact us right here:
Contact:
HEAD OFFICE:
- Address: Floor 2&3 – 772(E.F.G) Buiding Su Van Hanh St., W.12, Dist. 10, HCMC
- Tel: 0839.32.89.89 – Fax: 028. 38627610 – Email: hotline@umevn.com
NORTHERN BRAND:
- Address: Room No 412, Floor 4, Eurowidow Multicomplex Buiding, 27 Tran Duy Hung, Trung Hoa Ward, Cau Giay Dist., Ha Noi City
- Tel: 024. 62.65.77.79 – Fax: 024. 62657789 – Email: info-hn@umevn.com
MIDDLE BRAND
- Address: Room 1, Floor 4, Da Nang Publishing House – No. 3, 30/4 Street, Hoa Cuong Bac Ward, Hai Chau District, Danang
- Tel: 0236.322.16.88
